Our Best Rate Guarantee When you book directly via our website, by telephone or email, it is our aim to make your booking experience as quick, easy and secure as possible. When you directly with us, you’ll be guaranteed: The best publicly available rate; if you find a lower publicly available rate we will match that rate. Personalised service Booking direct with us means that our staff will ensure that all special requirements are taken care of. Our famous Sussex breakfast will always be included in your rate. There will be complimentary Wi-Fi throughout your stay.